Customer Support

Please contact us via email at info@calmpet.ca or by calling us at 647-380-7290 between the hours of 9am-6pm eastern time, or by filling out the contact form below.

Shipping & Returns

Are you looking to do a return?  No problem!  Just follow these easy instructions listed below and we will be happy to return any item that you wish. Refund Policy lasts 30 days starting from the day that you received your package. To complete your return, a receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@calmpet.ca. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Address

To return your product, you should mail your product to:

Calm Pet
P.O. Box 40002 Marlee Ave
Toronto ON
M6B 4K4